Frequently Asked Questions

Payments and Insurance

  • Payments are accepted after each session via credit card or e-transfer.

  • An invoice will be issued upon payment of services for insurance and tax purposes.

  • Psychotherapy may be partially or fully covered by your extended health insurance provider or employee benefits plan. Prospective clients are encouraged to confirm their insurance coverage with their insurance providers for services rendered by a Registered Psychotherapist and/or psychotherapy services.

  • Please note that we do not provide direct billing.

Process

  • No, we do not require a formal referral. However, for insurance purposes, it is always best to check with your insurance provider as some require a referral from a family doctor or general practitioner in order to access coverage for services.

  • - Visit our website

    - Click Book Now

    - Review our therapists’ bios

    - Schedule a consultation with the therapist that appeals to you most

  • The initial consultation is a brief introduction for you and the therapist you have chosen. It is a space for your necessary questions to assess whether this therapist is the right fit for you.

    Here is a link to some examples of questions to ask during your consultation: https://www.psychologytoday.com/ca/blog/the-recovery-coach/202109/20-questions-ask-your-new-therapist

  • Before the first session, you will have been prompted to complete an Intake Form with your background information, our service agreement, and general questions about your life history and present life. This form will be reviewed during the first session, along with your presenting concerns that led you to seek therapy, and what you would like to accomplish in your journey. Feel free to ask any questions you may have at any point.

    Following appointments will involve working towards the goals you have outlined – how this happens depends on you, your therapist’s approach and your individual needs. Again, do not hesitate to ask about this in the consultation or at any point!

  • Each therapy session lasts 50 minutes. The overall length of therapy (how many sessions you attend) is dependent on your personal therapeutic goals and needs. This can be discussed in further detail with your therapist.

Crisis

  • If you are experiencing a crisis, call 911 or visit the nearest Emergency Room. In the case of a non-emergency crisis, connect with one of the resources below:

    Distress Centre (Ottawa):

    -Call: 613-238-3311

    -Text: 343-306-5550

    -Chat: www.dcottawa.on.ca

    Mental Health Crisis Line

    -Call: 613-722-6914

    Tel-Aide Outaouais

    -Call (Ottawa): 613-741-6433

    -Call (Gatineau): 819-775-3223

    Toronto Distress Line

    -Call: 416-408-4357

    Canada Suicide Prevention Service

    -Call: 1-833-456-4566

    -Text: 45645

    Kids Help Phone

    -Call: 1-800-668-6868